New directions in patient care

Customer Service

Thank you for your interest in Pioneer Provider Network (PPN). We are here to assist you and answer any questions you might have.

If you have questions regarding PPN, our contracted doctors, insurance plans, referrals, membership issues, or any other administrative questions please contact our Customer Service Department:

For Commercial and Medicare Members

Change Healthcare
Provider and Member Services
(888) 720-2323 Fax (805) 988-5263

For Medi-Cal HMO Members as well as Medi-Medi Members (except SCAN Medi-Medi)

Contact MedPOINT Management
Provider and Member Services
(866) 243-8564
Fax (818) 466-6534


Have Questions? Be sure to check our Frequently Asked Questions (FAQS) page for answers to the most common questions we receive from our members.
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